Skip to main content
TrustRadius
Epicor Eclipse

Epicor Eclipse

Overview

What is Epicor Eclipse?

Epicor Eclipse is an end-to-end business system for wholesale distributors, as well as electrical, HVAC, plumbing and PVF businesses.

Read more
Recent Reviews

TrustRadius Insights

Epicor Eclipse is a versatile software solution used across various departments and functions in businesses. Users rely on Eclipse to …
Continue reading

Epicor Eclipse

9 out of 10
May 01, 2018
Incentivized
We use Epicor Eclipse across the whole organization. It provides us with a way to track every order processed and what stage it is at. It …
Continue reading

Eclipse Review

7 out of 10
March 29, 2018
Incentivized
Eclipse is being used by our entire organization. It has solved the issue of having multiple different WMS at different locations and …
Continue reading
Read all reviews

Popular Features

View all 65 features
  • Order entry (17)
    7.7
    77%
  • Location management (17)
    7.7
    77%
  • Inventory tracking (17)
    7.4
    74%
  • Pricing (17)
    7.3
    73%
Return to navigation

Pricing

View all pricing
N/A
Unavailable

What is Epicor Eclipse?

Epicor Eclipse is an end-to-end business system for wholesale distributors, as well as electrical, HVAC, plumbing and PVF businesses.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

12 people also want pricing

Alternatives Pricing

What is SAP Business One?

SAP Business One is an integrated enterprise resource planning (ERP) solution for small and medium-sized businesses, The product encompasses functionality around sales, customer relationships, inventory, operations, financials and human resources.

What is Odoo?

Odoo, from the Belgium-headquartered multinational company of the same name, is a suite of business applications for managing the sales pipeline. It also comprises a PoS and inventory management modules, scaling to a warehouse or retail management solution.

Return to navigation

Features

Payroll Management

Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.

8.5
Avg 7.2

Customization

This addresses a company’s ability to configure the software to fit its specific use case and workflow.

7.2
Avg 7.3

Security

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

7.8
Avg 8.1

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

6.6
Avg 7.0

General Ledger and Configurable Accounting

Financial management solution, including capabilities for general ledger and configurable accounting

7.2
Avg 7.6

Inventory Management

The ability to track and manage the flow of goods or materials into and out of an inventory.

7.1
Avg 7.9

Order Management

The ability to process orders, and track them from quote to cash.

7.4
Avg 7.8

Subledger and Financial Process

Revenue management solution including capabilities for subledgers and financial processes

7.2
Avg 7.4

Project Financial Management

Project financial management solution including capabilities for project budgeting, cost control, billing and contract management.

5.7
Avg 7.6

Project Execution Management

Project execution management solution including capabilities for project scheduling, resource management, and team member task management.

6.4
Avg 6.8

Grants Management

Grants management solution for higher education, public sector, or non-profits with capabilities for managing financial awards for program and project funding

8
Avg 7.6

Procurement

Procurement management solution with capabilities for sourcing, contracting, procure-to-pay and supplier management

6.1
Avg 7.0

Risk Management

Risk management solution with capabilities for managing controls, assessing control effectiveness, certifying controls, and addressing deficiencies

4.5
Avg 6.5

Logistics

Logistics solution with capabilities for transportation planning, transportation execution, trade compliance, customs management, warehouse management and warehouse workforce management.

4.9
Avg 6.9

Manufacturing

Manufacturing solution for managing manufacturing processes and costs.

5
Avg 7.5

Supply Chain

Supply Chain Planning solution with capabilities for planning, performance monitoring, change responses and execution.

5.7
Avg 7.2

Product Lifecycle Management

Product Lifecycle Management solution with capabilities for innovation management, product development

6.2
Avg 7.3
Return to navigation

Product Details

What is Epicor Eclipse?

Epicor Eclipse is an end-to-end business system for wholesale distributors, as well as electrical, HVAC, plumbing and PVF businesses.

Epicor Eclipse Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews and Ratings

(39)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Epicor Eclipse is a versatile software solution used across various departments and functions in businesses. Users rely on Eclipse to streamline purchasing, sales, inventory control, and accounting processes. With its comprehensive features designed specifically for the distribution industry, Eclipse proves to be an invaluable tool for users in this sector. Businesses like Revere Electric Supply utilize Eclipse throughout their entire business cycle, including quote management, order entry, purchasing, inventory management, delivery logistics, invoicing, finance, and reporting. The software also integrates seamlessly with third-party products like Avalara for tax calculations, Vantiv for credit card processing, Phocas for business intelligence, and Innovo for remote data collection and delivery logistics. By providing solutions for most areas of the distribution business and offering integration options with third-party vendors for others, Eclipse becomes a one-stop solution for businesses' operational needs.

Based on user reviews, the software has received several recommendations:

  1. Users recommend thoroughly investigating the software's functionality before deciding to implement it. It is advisable to fully explore the software's features and capabilities, take advantage of community resources and trainings, and talk to other companies using the software for a better understanding of its functionality.

  2. Learning shortcuts and creating custom shortcuts for various tasks is highly recommended. Taking the time to learn shortcuts and customize them according to individual needs can greatly improve efficiency and streamline day-to-day operations.

  3. Attending training sessions and conferences offered by the software provider is highly recommended. Users find value in attending these sessions regularly, as they provide opportunities to enhance knowledge and maximize utilization of the software.

Other notable recommendations include opting for the Windows version called SOLAR, finding an installer familiar with the industry, utilizing keywords and intention when adding products, as well as appreciating the usefulness of the software for day-to-day functions and reporting, its suitability for distribution companies with multiple branches, and its customization options for any industry.

Attribute Ratings

Reviews

(1-6 of 6)
Companies can't remove reviews or game the system. Here's why
September 10, 2019

Epicor Eclipse Review

Erik Hall | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
Incentivized
Epicor Eclipse is being used across the entire business. We use it for Purchasing, Sales, Inventory Control and Accounting functions. It addresses the need to keep accurate track of inventory and all other aspects of our business. Since the software was designed for the area of business we operate in, it is a great tool.
  • It's very easy to use. I have used more complex accounting software and this is so simple.
  • It has some powerful reporting tools.
  • It can be used at a sales counter to handle walk-in customers.
  • The version we use is a non-windows based version, we chose this due to pricing since we are a small company.
  • Their Tier 1 level tech support leaves a little to be desired.
  • It would be nice to switch between open windows/screens.
It is well suited for plumbing wholesale business, distributorship, with walk-in sales customers and a large inventory, or a manufacturing environment. I'm not sure how well it would work in a service industry like a mechanic, or consulting type of environment or a financial type industry. I don't think I would try to use it in a really small company either.
Score 2 out of 10
Vetted Review
Verified User
Incentivized
Epicor Eclipse is currently the ERP solution in use by the sales, purchasing, and accounting departments. It is presently the means used to keep track of customer orders, accounts receivable, purchasing, inventory management, and accounts payable. Speaking candidly, it does not address as many problems as it creates. The software wasn't designed for our industry yet we use it daily anyway.
  • Strong is the job scheduling arena. Customer orders can be set up to release product on a specific schedule and each item can have its own schedule.
  • The text search feature is robust. By default, the system will search multiple fields for information so you don't spend time clicking through columns to find something.
  • The interface is fast, particularly compared with some other Epicor solutions.
  • If you're not in the HVAC or Electrical industries and you're using Eclipse, you've got the wrong software. The scheduling component that is a huge asset to those industries is a major performance bottleneck for other industries.
  • The reporting is very limited; outputs are not user friendly. No open database.
  • Too many keystrokes to get things done. Redundant screens plague this system.
As mentioned previously, Epicor Eclipse is built for the HVAC and Electrical distributor segment. It's a great package for them because of the job-specific control on orders for customers. Large orders can be created and released item-by-item on whatever schedule the customer needs. The integrated wireless warehouse functionality is also critical for large operations. However, if you're outside one of those two segments, these strengths become major performance bottlenecks. The scheduling piece is non-essential for other industries but you have to operate that way which slows things down significantly.
Gabriel Llull | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use both the E-term and Solar clients throughout the company. Solar is primarily used at the corporate level in purchasing and fringe departments. Most all of our sales people use the E-term client daily. We have one salesperson who uses Solar. This ERP is utilized across the company with everything we manage. I manage all of our pricing with support from our product data administrator. We believe that performance is key to looking at how our pricing impacts our clients. I use various performance reports to help create pricing strategy within the company.
  • The ability to look back in history and delve into a customers particular order creates an atmosphere of support.
  • Broad functionality that covers all sections of the wholesale model keeps all participating clients involved and engaged in the day to day operations of the company.
  • Utilizing the ERP to support our clients and offering information based off of the data given to us.
  • I have had limited experience with support but most of my experiences have left me with my questions and concerns not being fulfilled. I have two tickets in the pipeline now that I have had no follow up as to the status of the request. Makes me think that my concerns are not a priority.
  • I would like to see a more updated e-term client as I feel that e-term at the counter level is a much more robust vehicle for a salesperson to work with. The point and click with a mouse at the counter slows things down with the Solar client.
  • Having an improved cut and paste would also make my life easier.
The Eclipse E-term client, in my opinion, is a game changer at the counter and in the sales field. The ability to see numerous parts of the sale is great. Using numerous windows allows one to go back and forth between jobs. The queue and messaging functions create accountability and improve performance. The "call when complete" queue, in my opinion, is a great tool that unfortunately is underutilized by most people as there can be some confusion generated by some of the statuses.
Bob McFarland | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
This company is a wholesale distributor of HVAC products, 70% of which we manufacture. We use Eclipse for AP, AR, GL, Sales, and Purchasing, as well as maintaining a default inventory for all 6 branches. We even use the 'Suggested PO' features for prioritizing our manufacturing processes by the department. The 'Suggested Transfer' feature is used to prioritize loads for the 12+ semi trucks we send out each week from the mother branch IN Wichita, Kansas to our branches in KC, Denver, Omaha, Lincoln and Des Moines.

We use another product for 'Labor and Materials' when costing our manufactured product.
  • Sales Order tracking, even returns are strengths of Epicor Eclipse. It can be set up to match returns to previous orders so that the correct credits are applied. It is capable of setting up contract pricing as well as matrix level pricing according to sales velocity or individual customer buyer programs.
  • Purchasing can be set up to work by full line buys or short buys while still maintaining a balanced inventory level of vendor line product.
  • Vendor Invoices and purchase orders are easily matched up for payment and the diverse reporting features are able to provide multi-faceted views of Product Sales, Items with No Sales, or Sales or Purchasing trends, just to name a few.
  • It is also tracking warehouse operation in both RF and non-RF environments, or a combination of the two.
  • Epicor Eclipse announced sometime back about an Advanced Cycle Count (ACC) feature that our company has waited some time for. While it does work somewhat and the dashboard board is nice, the reporting feature, while on the drop down menus, is woefully inept. It also lacks the ability to separate trouble queues, such as back orders, wrong locations, and other inventory concerns, from the ACC functionality (which in our company is done by different people).
  • Customer Support is now ported to another country. We don't care who does it but it adds another step in getting needed concerns addressed and, at times, the dialects can be very hard to understand, hence complicating communication of both problems and solutions involved.
  • Time management system is very basic.
Wholesale distribution or Retail Sales great. Manufacturing less so.
March 29, 2018

Eclipse is best!

Ezery Kennedy | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Eclipse is our ERP, we use it company wide in all aspects of our company, marketing, purchasing, sales, and inventory to name a few. It allows us to communicate clearly between ourselves and our vendors.
  • Great for retail sales and it works well with ipads, scanners, credit card machines and was easy to implement.
  • Initial support, setting up Eclipse and ensuring that everything works correctly was a huge benefit. We were off running from the start.
  • Epicor has continuing education on its products and offers alternatives for things they cant do.
  • Support website is very frustrating to use. If you don't know exactly what they call something when creating a ticket you have to draw from a drop down that usually doesn't have what i'm looking for, so I have to enter bogus info to get help, then I get passed around to someone who is usually too busy to take the time to really help.
  • Support Communication, maybe remote in to resolve issues instead of telling us to fix an issue and get back to them.
  • Email communication is usually better after I complain.
Eclipse is great for all aspects of a wholesale or retail environment and I believe it is suited for all sales businesses.
March 27, 2018

Eclipse Evaluator

Score 7 out of 10
Vetted Review
Verified User
Incentivized
Epicor Eclipse is used by our whole organization. We use it for point of sales transactions and ordering of materials for stock as well as the accounting and business management tools. We use the tracker system to stay organized and to communicate about our transactions. It allows for the efficient purchasing and transferring of materials between our 10 branches.
  • Epicore Eclipse manages the inventory including Serial numbers, and Ordering quantity, taking into consideration seasonality.
  • Trackers are an efficient way to keep track of things that need to be taken care of in the future.
  • Custom Queues allow for the customization of work flows to best suit your business needs
  • The database is relatively easy to work with when employing 3rd parties to interact with your data.
  • It is shocking that Epicore Eclipse does not have a bank reconciliation function.
  • Epicore Eclipse has some serious deficiencies in security protocols.
  • We have struggled with the drop in easy to access support that accompanied the purchase of Eclipse by Epicore.
I used to think that Eclipse was a great value for the cost, but I am currently thinking that there might be more value in the more expensive options.
Return to navigation